It’s normal to feel worried about what to say to someone who is grieving, especially if they are very recently bereaved. However, what follows is some very simple guidance that, I hope, will allow you to be more confident to support and let the person know that you are there for them:
- Do:
✔ Acknowledge their pain — avoiding it hurts more.
✔ Listen and stay present.
✔ Say things like: “I’m so sorry. I’m here with you.” , “I don’t have the perfect words, but I’m here to support you.”
- ✔ Ask gentle check-ins:, “How are you sleeping?”, “Has this affected things like study, work, appetite, relationships?”
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✔ Offer practical help.
✔ Ask about their support network (friends, family, GP, charities).
✔ Maintain confidentiality.
✔ Ask about their loved one — it’s often a comfort.
✔ Encourage continuing bonds and ways to honour the person who has died. 🌿
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Don’t:
✘ Try to fix it — there is no solution to loss.
✘ Say “You’ll heal in time,” “Don’t think about it,” “At least…,” or “You need to…”
✘ Make it about your own grief (unless it truly helps them feel understood).
If you’re worried about risk 🚨
If they say things like “I can’t do this,” “What’s the point?” “I just want it to end,” ask directly about suicide.
If they have a plan, time, or means → call 999 or help them get an urgent GP appointment.
Don’t push it, but if they ask about professional support, you might like to signpost them to the most appropriate local organisations or helplines: Some examples include:
- Cruse bereavement support: https://www.cruse.org.uk/ (you can search via your postcode to find the local Cruse contact details)
Their helpline is staffed by volunteers trained to offer emotional support for free. The helpline is available between 9:30am – 5pm on Mondays and Fridays, 9:30am – 8pm Tuesdays to Thursdays, and from 10am – 2pm on weekends.
For the Cruse Bereavement Care helpline call 0808 808 1677. Or you may like to try out their online Cruisechat if you feel more comfortable doing so: https://www.cruse.org.uk/get-support/
Many organisations offer specialist support according to the type of loss etc, e.g. The Compassionate Friends offers support for bereaved parents, siblings and grandparents: https://www.tcf.org.uk/
This NHS page shares more organisations that might be useful: https://www.gov.uk/after-a-death/bereavement-help-and-support
Most importantly, take care of yourself and do something nurturing after you’ve had a difficult conversation, especially as listening can be tiring and you could be negatively affected by hearing things that bring up your own experiences with loss.